Program Coordinator, Leadership & Diversity
Salary range is for candidates based in the New York City Metropolitan area. Outside of the NYC metro, we differentiate salaries based on location.
It is customary for entry-level candidates to join Women’s World Banking at the lower half of the range to leave room for candidates to grow, expand, and develop in the role. It is common for starting salaries to fall in the mid-point of the range for more experienced candidates. We negotiate actual salaries with final candidates based on their exact location, experience in similar roles, and expertise related to the qualifications.
Women’s World Banking is seeking a Leadership and Diversity (L&D) Program Coordinator to support all aspects of the delivery of L&D training programs and support the achievement of our strategic objectives in Policy Advocacy. This is a part-time position of approximately 25 hours per week to be performed during regular business hours.
Women’s World Banking focuses on driving industry-wide change through our flagship programs that equip policymakers in emerging markets with the tools for gender intentional policymaking, strengthening their commitment to gender diversity at the institutional level and build the pipeline of women leaders.
Roles and Responsibilities
The role of L&D within the Policy Advocacy team is to work in an academic setting with emerging women policymaker leaders, in partnership with their executive sponsors, to provide them with capacity to innovate, act as agents of change, and promote greater inclusion for women. Women’s World Banking plans to then engage L&D program graduates in an alumni network where they can learn from other policymakers and gender intentional policy experts on global practices, to ensure continued support throughout their careers.
The L&D Program Coordinator will provide seamless support to the L&D Manager and L&D Director across the entire program cycle including budget management, marketing, implementation, monitoring & evaluation of the programs and ongoing engagement with L&D alumni. They will also collaborate with the Director, Policy to ensure close linkage between leadership trainings for policymakers and policy advisory support.
The ideal candidate will have a successful track record of supporting training delivery in an academic, corporate or other setting and/or in event management. They will display excellent communication skills and cross-cultural sensitivity when interfacing with senior leadership from financial regulators and policymaking institutions, academic partners and donors, and be committed to providing consistently high-quality service. We are looking for an organized, detail-oriented and self-motivated person, eager to seek out opportunities and bring new ideas for process and program improvement to the team.
L&D Program Management
- Manage all aspects of program delivery, from budgets, planning, contracting, execution to project close and record-keeping.
- Create and track work plans using project management software (Hive).
- Contribute to creation of marketing materials and generation of marketing lists, and oversee program application process and tracking of applications.
- Generate invoices and collect program tuition payments.
- Ensure technology needs are supported including providing support for live Zoom online sessions.
- Manage online learning platform including set up of new programs or modules, adding relevant learning materials, supporting participant requests, and troubleshooting.
- When in-person delivery of programs resumes:
- Lead negotiation with vendors (hotels, conference facilities, restaurants, transportation).
- Manage all aspects of participant accommodation and meals during program.
- Coordinate special events.
- Work with L&D manager to ensure that program materials (notebooks, evaluations, classroom setups, meals, rooms and special events) are accurate and timely.
- Serve as project manager for ‘Organizational Gender Assessments’, liaising with institutional counterpart to oversee data requests and arrange qualitative research.
Engagement with L&D Program Participants
- Interact with program participants and their representatives prior to the start of program, during program delivery, as well as post-program, to deliver an outstanding learning experience for participants.
- Communicate program content to participants on behalf of faculty where appropriate, and respond to logistical, content and service requests made by participants.
- Support L&D Manager and Directors with faculty and client relationships during the program planning process.
Knowledge Management, Alumni Engagement and Monitoring & Evaluation
- Support content creation for new knowledge management and learning agenda, highlighting lessons learned from L&D programs and demonstrating links to policy implementation and gender-diverse outcomes, using a range of communication methods including blogs, briefing notes and workshops.
- Track progress on inclusive policy initiatives generated by the Leadership and Diversity for Regulators program and be alert to opportunities for organizational support to select policymakers.
- Provide administrative support for monitoring and evaluation (M&E) of programs:
- Create surveys in survey platforms (Survey Monkey, Form Assembly), and drive high response rate through consistent follow-up and oversee quality control of data.
- Upload results into database (DevResults) and provide data summaries to L&D Manager and L&D Director.
- Support delivery of new alumni network for policymakers including:
- Consulting with in-house experts (policy, advocacy, communications, L&D) to design content calendar and engagement strategy.
- Managing and executing alumni engagement programming (virtual & in-person).
- 5+ years supporting executive education or other training programs, event coordination or management.
- Experience managing alumni engagement, online communities and/or knowledge networks.
- Extraordinary attention to detail.
- Excellent communication skills (both written and verbal) with expertise in communicating with senior level individuals from around the world.
- Superior budget, project and process management skills.
- Strong sense of initiative, collaborative spirit and ability to work independently in a remote and/or office environment.
- Curiosity and desire to support building gender-diverse organizations.
- Dedication to ensuring an exceptional participant experience.
- Bachelor’s Degree.
- Fluent in written and spoken English.
- Experience working in a global organization.
- Experience of working with policymakers and/or international development.
- Knowledge of leadership training programs and recruiting for open enrollment programs.
- Familiarity with technology platforms, including LMS (Canvas, eloomi), Salesforce, Form Assembly, SurveyMonkey, Pardot, Hive, Zoom.
- Knowledge of issues related to Diversity, Equity, and Inclusion.
- Knowledge of either Spanish, Arabic, or French.
Measure of Success
Within the first 75 days:
- Embrace Women’s World Banking’s core values and desired behaviors.
- Understand Women’s World Banking’s L&D programs.
- Manage all content and program components for Learning Management System.
- Understand workplans for individual programs.
We offer comprehensive benefits including:
- Competitive salary & top tier benefits
- 15+ paid time off days in addition to paid sick days and holidays
- Company closes for two paid Mental Health and Rejuvenation Weeks per year (July & December)
- 401(k) with employer match / pension contributions where applicable
- Company paid professional development opportunities
- Flexible work options available, including work from home options (outside of fieldwork)
About Women's World Banking
We believe in being a force for the greater good, devoted to accelerating and growing the financial inclusion of women. With rapidly changing markets, influenced by technology and social behavioral expectations, we are embarking on a new chapter to transform the way we design and implement solutions.
For over 40 years, Women’s World Banking has partnered with financial institutions, showing them the benefit of investing in women as customers. We equip these institutions with in-depth research and data driven insights to develop financial products and educational programs. While our clients are financial service providers, our mission is to engage consumers – women who are marginalized by financial systems.
Women’s World Banking and WWB Asset Management is an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.