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RFQ: Research Firm in Nigeria

Issue Date: March 17, 2017
Submission Date:  March 31, 2017

Summary
Women’s World Banking is seeking a qualified research consulting firm to conduct surveys and qualitative research throughout Nigeria on a rolling basis. The consultant will perform individual-level phone or in-person surveys and focus groups or similar qualitative research to support product design, marketing strategy, and gender analysis projects. The selected consultant will be awarded an on-call retainer contract.

About Women’s World Banking
Women’s World Banking is the global non-profit devoted to giving more low-income women access to the financial tools and resources essential to their security and prosperity. For more than 35 years, we have worked with financial institutions to show them the benefit of investing in women as clients, and as leaders. We equip these institutions to meet women’s needs through authoritative market research, leadership training, sustainable financial products and consumer education. Headquartered in New York, Women’s World Banking works with 40 institutions in 29 countries with a reach of 16 million women to create access to finance on a greater scale than ever before.

About the Project
Women’s World Banking has working partnerships with a variety of institutions in Nigeria to provide financial services to women. In order to monitor the implementation and outcomes of these products and services, we occasionally conduct surveys and qualitative research through focus groups or interviews. We are seeking a research firm that can assist in conducting periodic phone or in-person surveys as well as targeted qualitative research in the form of focus group discussions and individual interviews.

Objectives & Responsibilities
The objective of the consultancy is to conduct client-level research through a variety of methodologies, as needed. Research will need to be conducted across all regions of Nigeria and may need to be conducted in multiple languages. Research projects may include:

  1. Conduct quantitative or qualitative surveys on the phone or in-person with both existing clients and non-clients of our partner institutions. This may include:
    • Collaboration on survey instrument creation, methodology development and analysis; and
    • Field testing of survey instruments, piloting questions and entering and/or coding data.
  2. Conduct qualitative research in the form of focus groups and individual interviews of both clients and non-clients.  Firm would be responsible for all logistics of focus group and individual interviews (securing space, refreshments, recruitment of participants and incentives).  This may include:
    • Selection, hiring and training of a team of interviewers (meeting language and gender requirements);
    • Collaboration on development of research discussion guides;
    • Oversight of and facilitation of focus groups and/or interviews;
    • Entering and coding of collected data; and
    • Collaboration on analysis of data.

Duration of Consultancy
Consultants are needed on short-term projects to be conducted between April 10, 2017 and April 9, 2018. Each consultant will be procured under a retainer contract for the period of one year. Women’s World Banking may extend the contract at the organization’s discretion.

Location of Work
Work will be conducted throughout Nigeria (including Lagos as well as rural or remote locations), though specific locations will be determined for specific projects.  Work may include site visits to financial institutions as needed.

Preferred Qualifications

  • Demonstrated experience conducting individual-level quantitative and qualitative surveys, including ability to conduct and complete large sample phone surveys within several weeks, and ability to train enumerators and test surveys;
  • Demonstrated experience in conducting qualitative research, including focus groups and individual interviews;
  • Experience conducting research with low-income participants, and participants with limited to no literacy;
  • Ability to supply high-quality focus group and interview facilitators across Nigeria;
  • Demonstrated ability to lead development of survey instruments for individual data collection; and
  • Demonstrated ability to conduct analysis of data and report on results.

To Apply
Please submit your application by March 31, 2017.

This application should include the following elements:

  1. Organizational capacity and experience:
    1. A brief statement of organization’s capacity to complete this work, listing similar projects completed/relevant organizational experience
  2. Team Structure and organization of work:
    1. A description of the proposed team, including team leaders, any supervisors and enumerators for field work and how they will be organized, survey staff and any others who will be involved with the work;
    2. CVs of senior staff who will be leading the work, including both quantitative and qualitative leads:
      1. With the proposed team, how many focus groups and interviews can be completed in a day, and the number of phone surveys that can be made in a day, as well as average response rate; and
      2. A description of your process for performing quality control of both phone surveys and qualitative research;
    3. Availability:
      1. Availability for the described activities in the time period indicated (April 15, 2017 through April 14, 2018) and list any times when availability is limited;
  3. Breakdown of rates; and
  4. At least 3 references.

Apply Now!

Applicants may submit their question(s) in writing until March 31, 2017 to tn@womensworldbanking.org.  Please include in the e-mail subject line “RFP: Research firm in Nigeria.”

This RFQ does not guarantee or commit Women’s World Banking to proceeding with the above described work. Due to overwhelming response, not all candidates will be contacted.

Women’s World Banking is an equal employment opportunity for all regardless of race, color, citizenship, religion, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.

Q: The original RFP indicates that the research firm will complete three waves of the survey to determine the changes over the exposure period of the pilot. Is this still the intention? At the time of the baseline, only 1,000 customers will have been reached. We would therefore need additional samples to be able to evaluate the additional customers. However, for there to be a determination of the changes over the three waves, we would need to have interviewed the same sample over the three waves.
A: We will keep the same sample from the 1st wave for the 2nd and 3rd waves, to monitor change over time.

Q: You mention that the 5 pilot branches will all be in Nairobi district. Are these 5 branches the entire number of pilot branches or will there be additional pilot branches added onto the program in the second and third stages? How many additional branches outside of Nairobi do you foresee being added in the 2nd wave, and inclusion of all for the 3rd wave. How many other regions would there be with how many pilot branches each?
A: Please assume only 5 branches in Nairobi district for now.

Q: Will there be any changes to the program in the course of the pilot implementation or is the purpose only to track changes?
A: No changes will be made to the program during the pilot. The purpose is to track changes for clients for having accessed the pilot product.

Q: We estimate that one wave will take about 5-6 weeks from inception to report delivery. The pilot duration is 6-9 months. This means that we would be implementing the survey every 2-3 months. Based on these, there is about a month in which survey findings are shared and changes made on program (if need be) and then it is time to do the next wave.
A: The 3rd wave will be post-pilot (exact date to be determined) so there will be longer between waves.

Q: The RFP talked about data analytics and we had included in our proposal to carry this out on the bank’s database. Has this already been done or should we keep this as part of our work?
A: Women’s World Banking will conduct the data analytics, so no need to include in the proposal.

Q: We had proposed to carry out a Quant study, over and above the focus group discussions. You have made it quite clear above that you will probably have reached about 1000 clients meaning our sample size will be smaller for the FGDs. We propose to replace the quant study with survey monkey or a similar software if clients have access to this and phone interviews. If this is ok, we will be able to cut a huge cost out of the budget.
A: We prefer a quant study to FGDs. FGDs or IDIs can be used to supplement the quant study. We do not think clients will be able to access survey monkey online. You can propose phone interviews as a reduced budget option.

Q: Please clarify the spread of time of the 3 waves.
A: The exact dates are not yet determined, however we can assume the 1st wave will happen in June, the 2nd wave 6 months later, and the 3rd wave perhaps 6-9 months after.

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