Title: Design Specialist
Reports to: Director, Design and Innovation
Classification: Full-time
Location: New York
Start Date: Immediate

Women’s World Banking is seeking an innovative, energetic and multifaceted design strategist to lead the development of financial solutions designs, contribute to our ideation, prototyping and user testing toolkit, and further establish Women’s World Banking as a thought leader and industry expert in designing innovative financial solutions for low-income women in emerging markets.

You should apply to this position if:

  • You take initiative to understand the perspective of diverse stakeholders and make strategic recommendations based on what is good for the projects, teams and organizations you work with;
  • You find working on complex and challenging problems invigorating;
  • You thrive in ambiguity;
  • You are driven to find solutions to “making it work”;
  • You are excited by understanding, learning and iterating on new methodologies;
  • You have a “yes and” mindset when it comes to teamwork and leadership.

The Design Specialist will be responsible for driving design throughout the organization – with a main focus on our solutions’ development projects. S/he will also develop and lead design and innovation workshops for partners, network members and leaders in the finance industry, as well as contribute to internal-facing initiatives. S/he will use their design expertise to help shape the scope of our engagements, lead design projects end-to-end and develop the design capabilities of our broader team.

The ideal candidate will be able to think strategically, and use a spectrum of design methodologies to develop highly effective design solutions to drive impact and scale. S/he will represent Women’s World Banking in relevant conferences and speaking engagements to share customer and design insights, thereby influencing the dialogue around the role of women-centered design in financial inclusion.

The successful candidate will:

  • Be a mission-aligned self-starter who thrives in fast-paced, dynamic, multi-cultural environments;
  • Engage in strategic and creative problem solving;
  • Lead design engagements from customer behavioral lens – from customer research to ideation, prototyping, and user testing; Be able to quickly identify behavioral change levers;
  • Utilize best practices in behavioral and inclusive design;
  • Incorporate understanding of strategic business needs in the design process;
  • Effectively facilitate behavioral research and design workshops and trainings;
  • Seamlessly integrate with functional area teams to deliver effective women-centered design solutions;
  • Have an empathy-first mindset in his/her design approach;
  • Share knowledge and develop the design and innovation capabilities of the team.


  • Project management with cross-functional teams and strategic partnerships;
  • Culturally sophisticated interpersonal skills;
  • Excellent verbal, written and presentation skills;
  • Demonstrated ability to manage responsibility with integrity and tact;
  • Working knowledge of research methodologies, qualitative and quantitative data analysis and statistics;
  • A sense of humor, poise under pressure, and ability and willingness to adapt to current needs;
  • Fluency in English required; Spanish / French / Hindi a plus;
  • Willingness to take on significant travel to emerging markets.

Preferred qualifications:

  • Master’s degree in Design, Business Administration, International Development, Psychology or related fields;
  • Minimum 5-7 years’ experience in user experience design or design strategy, including customer behavioral research, ideation, prototyping, and user testing;
  • Experience managing end-to-end external and internal projects in non-structured dynamic environments;
  • Working knowledge of graphic design software such as Adobe Creative Suite;
  • Experience working with low-income populations in emerging markets and/or experience with women’s economic and empowerment issues.

 Within the first 75 days:

  • Demonstrate your command of the position;
  • Build a strong working relationship across functional teams;
  • Embrace Women’s World Banking’s cultural values and code of conduct;
  • Develop an understanding of Women’s World Banking’s business model;
  • Get trained on and fully integrate the use of Women’s World Banking systems and policies into your day-to-day activities; and
  • Develop a road map to achieve targets and deliverables for the year.

Application materials:

  • Cover letter
  • Resume
  • Design portfolio

About Women’s World Banking

We believe in being a force for the greater good, devoted to accelerating and growing the financial inclusion of women. With rapidly changing markets, influenced by technology and social behavioral expectations, we are embarking on a new chapter to transform the way we design and implement solutions.

Our approach is to solve for market gaps, which inhibit the financial inclusion of women. We identify barriers through intensive market research and produce commercially viable solutions through women-centered design, which can be scaled for maximum impact. Our work is further amplified through our influencer strategies and global network of professional institutions.

 Women’s World Banking is an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.      EOE    M/F/V/D