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Gender Performance Indicators Manual: How well are we serving women?

What is the minimum your institution must do to track and improve gender performance?

Download the ‘Select Five’ Indicators poster

Women’s World Banking has developed a full suite of financial and social performance indicators that allow financial institutions to analyze outreach to women, suitability of product design to meet women’s needs, product diversity, service quality, client protection, and staff gender diversity, as well as to understand how serving women clients contributes to their financial sustainability and generates positive social outcomes.

The gender performance indicators are, by design, highly detailed and comprehensive. However, a key consideration during their development was the practicality and use for financial institutions. Not every institution has the same priorities or resources. For that reason, Women’s World Banking has ranked each indicator on a scale of 1 to 5 for estimated degree of complexity.

  • The 2015 update includes additional indicators for deposit-taking institutions and pilot findings from Diamond Bank (Nigeria).

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