Position Overview
Position Summary
Summary
Women’s World Banking is looking for experienced design strategists and researcher, with backgrounds in human-centered design/design thinking, to support our Advisory work in either one of our Southeast Asia regions (Cambodia, Indonesia, and/or Vietnam). As we expand our work with financial service providers in the region, we are looking for experienced designers with specific skills to support our market and customer research, design workshops/sprints, and with our overall solution delivery and implementation.
About the Project
Women’s World Banking aims to provide a wide array of inclusive financial products and services for our financial service provider partners that address the needs and challenges of their low-income women customers. With a gender-lens and women-centered approach to our solution and product design, we help our partners see the value of investing in their women customers.
Using our women-centered design process, we help our financial services partners design and deliver solutions by helping them 1) better understand their low-income women customers behaviors and barriers; 2) identify key business opportunities to drive access and engagement with their women customers; and 3) deliver insights-driven products and services that create impact for both the business and customers.
Roles and Responsibilities
General:
- Lead/support the project team in using design-thinking, human-centered design methods and strategies to develop product-service solutions
- Lead/support the project team through various activities, which includes, but is not limited to: market and customer research, research analysis, ideation, prototyping, user-testing, and solution implementation
- Collaborate closely with the project team via hybrid working model (remote online and in-person) to deliver project milestones
- Travel into the field to lead/support project team with various activities (i.e. customer research, ideation, and user testing)
- Vietnam-specific (in addition to the above):
- Conduct market and landscape research on financial services and financial inclusion (specifically related to low-income women)
- Liaise and be the key person on-the-ground to communicate and coordinate with financial services provider partners and stakeholders
Duration of Consultancy
Individuals selected will be our retainer consultants and engaged on specific needs across project(s), each advisory projects span over the course of 6-16 months.
Location of Work
Work is on a hybrid model, where the ideal candidate lives/resides in the country of the project (Cambodia, Indonesia, and/or Vietnam) and is able to travel to the field, when needed, with the project team to complete various activities.
Preferred Qualifications
Preferred Qualifications
- Have knowledge and experience working in the financial services industry, international development, and/or social innovation
- Have a background and experience in human-centered design, design thinking, and/or design strategy
- Have experience with developing and implementing design research methods and tools for customer research
- Have experience conducting design workshops/sprints
- Have analytical skills to synthesize qualitative data into actionable insights
- Must be able to communicate clearly in English (spoken and written)
- Must be able to speak the local language of the target market(s) in which the consultant will be based and work
- Preference for individuals who have experience using Adobe Creative Suite (Photoshop, InDesign, Illustrator, etc.)
How to Apply
To Apply
Applications must be received no later than October 27, 2023 at midnight GMT.
Please include the below in your application:
- Cover letter, including the below elements:
- A brief statement of your capacity to complete this work, listing similar projects and completed/relevant organizational experience;
- Availability;
- Expected daily rate; and
- References (at least two).
- Resume / CV
- Portfolio / work sample
Applicants may submit their question(s) in writing until October 26, 2023 to kt@womensworldbanking.org. Please include in the e-mail subject line “Questions: Design Strategist”.
This RFQ does not guarantee or commit Women’s World Banking to proceeding with the above described work. Due to the overwhelming responses not all candidates will be contacted.
Women’s World Banking is an equal opportunity employer for all regardless of race, color, citizenship, religion, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.
Women’s World Banking will be unable to contract with any individual who is US citizen or resident without an LLC or LP or similar structure.
About Women's World Banking
We believe in being a force for the greater good, devoted to accelerating and growing the financial inclusion of women. With rapidly changing markets, influenced by technology and social behavioral expectations, we are embarking on a new chapter to transform the way we design and implement solutions.
For over 40 years, Women’s World Banking has partnered with financial institutions, showing them the benefit of investing in women as customers. We equip these institutions with in-depth research and data driven insights to develop financial products and educational programs. While our clients are financial service providers, our mission is to engage consumers – women who are marginalized by financial systems.
Women’s World Banking and WWB Asset Management is an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.
