By Mary Ellen Iskenderian

 
“I recently worked with a group of fellow CEOs of microfinance organizations to co-author a “Road Map for the Microfinance Industry: Focusing on Responsible and Client-Centered Microfinance.” In this document, we call for an increased focus on clients and higher standards of performance across the microfinance industry, starting with our own organizations. We ask other practitioners and organizations to join us in committing to improve client protection, transparency, and standards for social performance management…”