RFEI: Technology for Program Monitoring Consultancy

October 13, 2014


ISSUED ON: October 13, 2014

CLOSING DATE: November 12, 2014


Women’s World Banking is seeking an experienced firm or individual to develop a technology-based solution for monitoring and evaluating the success of the new Leadership and Diversity for Innovation Program (the Program), including recommendations on an optimal technology platform and build-out of the platform. The consultancy would be on a contract basis.


Women’s World Banking is the global non-profit devoted to giving more low-income women access to the financial tools and resources essential to their security and prosperity. For more than 35 years we have worked with financial institutions to show them the benefit of investing in women as clients, and as leaders. We equip these institutions to meet women’s needs through authoritative market research, leadership training, sustainable financial products, and consumer education. Headquartered in New York, Women’s World Banking works with 34 institutions in 24 countries with a reach of 14 million women to create access to finance on a greater scale than ever before. For more information visit our website at www.womensworldbanking.org.


In 2009, in response to widespread questioning of the strength of leadership and management in the financial inclusion sector, Women’s World Banking launched a leadership development program with a mission to “develop principled and visionary leaders for the future of the industry.” Building upon the success of the initial program, Women’s World Banking restructured its offering to focus more intentionally on driving enhanced leadership and gender diversity at the institutional level. The goal of the Leadership and Diversity Program is to achieve institutional change by equipping leaders of financial institutions with the training and tools for innovation and capacity building that will enable them to better serve the women’s market.

The new program approach includes approximately 8 interventions and interactions per year engaging up to 120 Program participants from 60 institutions over 3 years. Data gathering will take place at the following touch points:

  • Institutional Diagnostic – self-led process including survey instruments and interviews
  • Executive Forum – 3-day in-person workshop for 20 CEOs/senior executives of financial institutions
  • Leadership Round Table – 2-day in-person workshop for 20 CEOs/senior executives of financial institutions
  • Women in Leadership – 4-day in-person workshop for 20 women leaders or high-potential women working in financial institutions
  • Periodic virtual interactions – including coaching sessions, webinars, conference calls and online discussion fora

Data will be collected from each of the participating individuals and institutions following each interaction and at other points throughout the one-year program and for up to five years to gain an in-depth understanding of how the Program has impacted them over time.


Given the amount of data that needs to be collected, analyzed and presented, it is essential to develop a program monitoring approach that uses technology. Use of technology will streamline the data collection process and enrich use and presentation of the data.

Baseline data will be collected at the beginning of the Program. As the Program is rolled-out on a yearly basis, ongoing impact will be measured along two dimensions. The first dimension includes evaluating individual outcomes and changes in behavior adopted by participating leaders. The second dimension includes assessing participants’ planning and progress on an identified strategic business issue of critical relevance to their institution.

The monitoring framework will likely include the following categories and sample KPIs:

  • Inputs and activities (e.g.: trainings delivered, webinars conducted etc.)
  • Outputs (e.g.: no. of CEOs who have completed program components, no. of women who attended the program, no. of markets covered etc.)
  • Outcomes (e.g.:% of participants making clear attempts to develop one or more aspects of leadership competencies, % of participants reporting behavior changes in area taught during program etc.)
  • Directional Impact (e.g.: # of participants reporting progress towards strategic objectives identified at outset of program, etc.)

Women’s World Banking will take the lead in identifying indicators in each of these categories and designing the overall monitoring framework.

The objective of the consultancy will be to provide a technology-based solution for program monitoring including actionable recommendations for how Women’s World Banking can leverage technology for gathering, storing, analyzing and presenting data at different points in the project cycle. For example, recommendations could include an online or mobile phone survey platform through which Program participants answer questions, and provide feedback and data. In addition to technologies to support data collection, the solution should include new ways of organizing and presenting the data to enrich understanding of program impact, both qualitative and quantitative.

The consultant will recommend a technology solution that allows Women’s World Banking to manage indicators, gather data, access and display key performance information, and download reports with key performance and trend analysis.

Following acceptance of recommendations by the Women’s World Banking team, the consultant will work with Women’s World Banking to implement the selected platform for launch in January 2015. The consultant may build the platform or assist in the purchase and customization of existing software to meet Women’s World Banking’s program monitoring needs. The consultant will also provide ongoing support for testing and trouble-shooting for the first 6 months of the year on an as-needed basis. 


The consultant will work with a small team from Women’s World Banking and, as needed, will be involved in consultations with other strategic partners in the Leadership Program. The consultant will report directly to the Women’s World Banking Project Manager.


It is estimated that this project will take approximately 5-6 weeks over a 3-4 month project period beginning in November 2014. The consultant may be based in New York or may work remotely.


  • Firm or individual with comprehensive knowledge of monitoring tools, technologies and best practices available for gathering data and assessing results
  • Experience in collecting, managing, analyzing and presenting data using a variety of technology-based tools
  • Familiarity with specific software platforms and tools for program monitoring activities
  • Experience designing dynamic and effective strategies for using tools and platforms to improve monitoring efforts
  • Knowledge of international development, finance sector and/or communication technology for development, preferred


Please note that the project is contingent upon funding. This RFEI does not guarantee or commit Women’s World Banking to proceeding with the above described work.

  • Please submit an email indicating interest and detailing qualifications, proposed approach, samples of relevant past projects, references, resume(s) of consultant or proposed team, availability, and daily rate or approximate cost.
  • Proposals should be sent electronically to submit@womensworldbanking.org with “RFEI: Technology for Program Monitoring” as the subject line.
  • Applications must be received no later than 11/12/2014.

Applicants may submit their question(s) in writing to questions@womensworldbanking.org. Please include in the e-mail subject line “Questions: Technology for Program Monitoring.”

Due to the overwhelming number of responses, not all candidates will be contacted.

Women’s World Banking is an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.