NAME OF ACTIVITY:  Qualitative/Design Research Intern

TIME PERIOD: November 30, 2020 through May 31, 2021, TBC

About 1 billion women remain excluded from the formal financial system. Women’s World Banking designs and invests in financial solutions, institutions, and policy environments in emerging markets to create greater economic security and prosperity for women, their families, and their communities.

Women’s World Banking’s research team employs both qualitative and quantitative methods. We conduct primary research through large-scale survey data, semi-structured interviews, observations, and other participatory qualitative and design research techniques. We analyze data from our primary research and from others, including administrative data from financial service providers and survey datasets collected by other institutions. Our research serves to describe challenges and opportunities for advancing women’s financial inclusion and economic empowerment; informs the design of new financial services and products tailored to women; and evaluates the impact of financial services on women’s economic autonomy and well-being.

We use qualitative research to produce insights on women customers in early stage/formative research, seeking to identify needs and understand motivations; at the prototyping phase, gathering feedback from users on concepts and prototypes; and in the evaluation phase, assessing how new financial services affected women’s lives. We are always looking to experiment and expand our use of participatory qualitative and design research techniques, including using interactive prototypes, journey mapping, and co-creation with women customers.

The research team at Women’s World Banking seeks a graduate student intern to contribute to qualitative user research on women’s financial inclusion. We work closely with our interns to design work plans that fit each intern’s technical abilities and professional development goals, and interns are expected to work on a range of research design as well as analysis activities. Our interns are fully integrated into the research team, joining weekly team meetings and weekly one-on-one meetings with their assigned manager. They will work in multi-disciplinary teams with financial product specialists, design strategists, and researchers trained in quantitative and qualitative analysis. This is a great opportunity for a graduate student seeking hands-on experience in applied research for social impact.


The intern will be expected to work 20 hours per week and undertake some combination of the following activities:

  • Literature reviews on topics related to women’s financial inclusion and economic empowerment
  • Contributing to qualitative research design including sample design and selection of appropriate methods
  • Drafting qualitative research instruments and materials, including semi-structured interview guides, journey maps, prototypes, card sorts, etc.
  • Conduct interviews and assist with notetaking
  • Assist in qualitative data analysis and synthesis
  • Produce customer personas, journey maps, and/or service blueprints
  • Drafting sections of reports, blog posts, executive summaries, and presentations
  • Presenting research findings to staff
  • Other duties as required


  • Current graduate student in a program with emphasis on human-centered design, anthropology, sociology, development studies, or similar discipline
  • Experience in human-centered design, design research and strategy, user experience research, service design, and/or qualitative user research
  • Demonstrated ability to synthesize insights from qualitative research to inform the development of new products and services
  • Ability to work collaboratively on a fast-paced team
  • Ability to work remotely with access to adequate computer equipment, as Women’s World Banking will be fully remote through summer 2021 and does not provide equipment for interns
  • Ability to commit to 20 hours per week of work with Women’s World Banking (working hours to be determined, with flexibility to accommodate the intern’s schedule)
  • Strong written and verbal communication in English

You’re an ideal candidate if you have:

  • Experience with usability testing, prototype co-creation and testing, journey mapping, participant observation, UX/UI design, and/or other participatory qualitative and design research techniques
  • Familiarity with financial inclusion and gender equality challenges and opportunities
  • Experience designing and conducting qualitative research with low-income people and community organizations for social impact
  • Experience employing feminist research methods that are responsive to gender and power dynamics
  • Experience working in and/or fluency in one of the languages spoken in one of Women’s World Banking’s priority markets (Bangladesh, India, Indonesia, Egypt, Mexico, Nigeria)

To apply, please submit:

  • Brief cover letter that describes why you are interested in this role, relevant experience for the position, and dates of availability for this work (dates listed above are flexible)
  • Resume/CV
  • Short writing sample
  • Contact information for two professional references

Please note that all Women’s World Banking internships will be virtual and academic credit remains a requisite for the internship role. For any questions about the credit requisite, please contact Sophie Theis (