Title: Relationship Manager, Bangladesh
Reporting to: South Asia Relationship Manager
Classification: Full-time
Location: Bangladesh
Start Date: April 2020


Summary:
Women’s World Banking is looking for a Relationship Manager to join a forward-thinking, cross-functional, high-performing, collaborative team focused on delivering innovative customer experiences, banking services, and products that create business and customer value to serve low-income women. We are seeking an outgoing and customer-service-oriented solution specialist/ relationship manager to join our organization and support the achievement of our target of directly impacting the lives of 24m women by 2022.

This role is responsible for developing an operational plan for Women’s World Banking to impact 2 million women by 2022 in Bangladesh. The role primarily entails managing client relationships to drive execution of solutions in Bangladesh, one of Women’s World Banking’s tier one markets. The role expects a proactive approach to creating the country plan for 2020- 22 to promote Women’s World Banking advisory services and other impact areas such as leadership & diversity training, bringing insights on women’s engagement with financial services through research etc. A major contribution in 2020 will be the development and growth of a Network of Financial Services provider who seek to advance women’s engagement with financial services. Strong communication and influencing skills are necessary in the candidate to ensure effective stakeholder engagement and delivery of services to support the growth of women’s engagement in financial services in Bangladesh.

An ideal profile  

  • You are energetic, a high achiever and are able to manage multiple internal and external stakeholders to identify and support the client’s business objectives through implementing Women’s World Banking advisory services and solutions
  • You understand retail financial services products & P&L and can work effectively to propose commercially viable solutions
  • You have financial services sales experience and have had retail client engagement, either directly or through a sales channel that you were associated with
  • You are able to deploy customer-centric banking services and products, that create business and customer value to serve low-income women
  • You are a strategic thinker, who has the ability to think in great detail
  • You are able to remain in regular contact with executive management of the network clients and are able to build strong rapport by adding value to their business priorities
  • You are able to develop and execute with excellence upon a mutually agreed annual business plan; you are effective in drawing support from internal and external stakeholders
  • You are goal-driven to achieve targets around account opening, engagement and growth of services while ensuring member satisfaction remains high
  • Your passion, commercial acumen, team spirit and ability to deliver are inspirational to draw co-workers, network partners and vendor/ other partners to the cause

Responsibilities:

  • Develop a country operations plan for Bangladesh for 2020- 22 which helps us support 2 million additional women becoming well engaged with financial services providers in Bangladesh
  • Execute with excellence the operations plan by determining the appropriate resources and capacity that needs to be built to deliver this plan on time and with the desired real impact to low-income women customers
  • Coordinate with the development teams to raise funding in advance for the capacity building and monthly execution of the Bangladesh operational plan
  • Support the development, and drive execution of high priority business initiatives, financial products, and services for the partner FSPs
  • Achieve country and regional plan objectives by building effective relationships (new and existing) with network members
  • Establish and maintain positive and constructive relationships with key client contacts
  • Establish and maintain positive and constructive relationships with internal Women’s World Banking contacts
  • Coordinate internally to share regular business and industry updates
  • Ensure positive client satisfaction results
  • Be the “voice of the clients” by interpreting the clients’ business plans and strategic intent into the Women’s World banking organization

Required Qualifications:

  • MBA or Master’s degree in a related field
  • 8+ years or more experience in financial services; at least 2 years in a sales role (direct or support);
  • Experience in financial Inclusion space or social sector is a real plus; experience in working with low-income women segment in any capacity should be highlighted
  • Ability to build, foster, and maintain positive professional relationships and provide high-quality customer service.
  • Devotion to high-quality customer service.
  • Excellent interpersonal communication skills.
  • Keen analytical and research abilities.
  • Problem solving and conflict resolution capabilities.
  • Willingness to develop an in-depth understanding of the business and related services.
  • Fluency in Bangla & English

Skills & Attributes:

  • Self-managed; takes initiative; likes to lead; provides clarity; brings people together; builds friendships; gives credit/ appreciates others
  • Motivated, innovative, customer-centric, forward thinker;
  • Clear, fast business communications expertise including written analysis, meeting management and presentations;
  • Proven collaborative, negotiation, and persuasion skills;
  • Strong presentation, verbal and written communication skills;
  • Aptitude for a fast pace, results-oriented work environment;
  • Demonstrated ability to work independently, and the ability to work with remote teams.

Success within the first 75 days:

  • Role model Women’s World Banking’s values – Think Big, Own and commit to it, Smarter together
  • Assume full responsibility of the position;
  • Forge positive working relationships with cross-functional staff;
  • Become trained in and fully integrate the use of Women’s World Banking systems and policies into your day-to-day activities;
  • Learn and comprehend the Women’s World Banking business model and work closely with the team to understand and build upon existing plans
  • Meet with and pitch Women’s World Banking Membership/Solutions to at least 10 institutions
  • Ensure the appropriate understanding and use of the sales management system (Salesforce)