ISSUE DATE: September 1, 2020
SUBMISSION DATE: October 2, 2020

Summary
Women’s World Banking is seeking a Learning Management System (LMS) to serve as a digital learning environment and hub for faculty and attendees across our suite of Leadership and Diversity programming. The vendor will advise on technical requirements and course set-up, provide training and support the range of features needed to create an engaging, user-friendly and flexible system. Following initial set-up and training, the vendor will continue to provide technical support/troubleshooting and customer service on an ongoing basis.

About Women’s World Banking
Women’s World Banking is the global leader in women’s financial inclusion. Rooted in our deep understanding of the women’s market, we tackle financial inclusion in three interconnected ways: first, by partnering with financial services providers to develop scalable market-driven solutions; second, through our gender-lens private equity fund; and, finally, because diverse institutions are proven to be stronger, we build institutional capacity through leadership and diversity programs. Through this holistic approach and our global reach of 49 institutions in 32 countries, we accelerate economic opportunity for low-income women and growth for financial service providers in the emerging markets.

About the Project
The Leadership & Diversity Programs team runs a variety of learning experiences for global executives and high-potential leaders in financial inclusion worldwide. Programs can be virtual with a combination of asynchronous content and live online interactions or blended learning with online content delivered around an in-person workshop. Regardless of the modality, each program offering will have an online course site where participants can access materials, connect with peers and faculty and track their progress. Programs may engage approximately 100-200 learners annually, with the possibility for additional growth. Individual course size may range from 6-60 individuals.

Objectives & Responsibilities
Women’s World Banking seeks a user-friendly and visually inviting LMS that will streamline the following critical components of the administrator and learner experience:

  • Course creation with option to flexibly hide or activate features as needed
  • Create learner profiles, groups and sub-groups
  • Content storage with easy navigation to locate course materials
  • Enrollment process
  • Ability for learners to visualize/track progress through the course by submitting assignments or marking them as done
  • Discussion and direct messaging capability (between learners, faculty and admin)
  • Social sharing
  • Course completion and certification (courses are typically ungraded)
  • Tracking, reporting and data analysis

The system should have the following technical requirements:

  • Option for virtual labs and simulations
  • API Integrations (e.g. Salesforce, Pardot, eCommerce, gamification platforms, Zoom/Big Blue Button (breakout rooms a must), etc.)
  • Multiple ways to sign users up and link to application process (option for invite-only courses, self-enrollment, bulk invite, auto registration and enrollment into course from an eCommerce checkout form (using APIs)
  • Professional services team with responsive technical support, including for small clients and/or basic service plan
  • Top level reporting of Monthly Active User Count or other metrics, granular data available and all data easily exportable for analysis
  • In-app authoring that doesn’t require technical expertise
  • Easy to update material/content and task automation
  • Functions well in low-bandwidth contexts
  • Templates for multiple languages available

Successful proposal will also include:

  • Monthly Active User Definition
  • Transparent pricing outlining various subscription options and what is included/excluded at each level

The vendor will provide initial training for platform administrators on course set-up and management of all features. The cost of annual hosting should include unlimited tech support/troubleshooting for platform administrators.

Women’s World Banking’s instructional designers and subject matter experts will be responsible for all content creation. The vendor will ensure that the content is made available to learners in an engaging, visually pleasing and hassle-free manner.

Duration of Consultancy
Discovery and set-up of the LMS will begin in November 2020.

 Location of Work
Remote.

Preferred Qualifications
Experience working with global clients, experience with non-profit/social sector preferred

To Apply
Applications must be received no later than October 2, 2020 before midnight EST.

 Please submit your proposal, including but not limited to the following components:

  1. detailed fee proposal
  2. timeline to fulfill a deliverable
  3. proposal of work product
  4. project team roles and responsibilities for the project
  5. link/sample of designed system(s)

 

Applicants may submit their question(s) in writing until September 30, 2020 to tn@womensworldbanking.org.  Please include in the e-mail subject line “Questions: Learning Management System / Virtual Learning Platform for L&D Programs”

 

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This RFP/RFQ does not guarantee or commit Women’s World Banking to proceeding with the above described work. Due to the overwhelming responses not all candidates will be contacted.

Women’s World Banking is an equal opportunity employer for all regardless of race, color, citizenship, religion, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.