ISSUE DATE: April 21, 2020

Women’s World Banking is seeking a Program Coordinator who will be the point of contact person and coordinator for the work programs or projects of the Secretariat on the issues related to supportive and enabling regulations and technology to support financial inclusion. The person will work closely with members of the Project Management Office (PMO) for Indonesia’s National Financial Inclusion Council Secretariat and the Working Groups, to ensure overall effective coordination and implementation of Indonesia’s National Strategy for Financial Inclusion (SNKI).

The Program Coordinator will be part of the PMO team and will work under the direct supervision of the Head of PMO.

Women’s World Banking is the global leader in women’s financial inclusion. Rooted in our deep understanding of the women’s market, we tackle financial inclusion in three interconnected ways: first, by partnering with financial services providers to develop scalable market-driven solutions; second, through our gender-lens private equity fund; and, finally, because diverse institutions are proven to be stronger, we build institutional capacity through leadership and diversity programs. Through this holistic approach and our global reach of 49 institutions in 32 countries, we accelerate economic opportunity for low-income women and growth for financial service providers in the emerging markets.

Financial Inclusion has been a priority for Indonesia. In September 2016, President Joko Widodo launched a National Strategy for Financial Inclusion (SNKI) aimed to provide access to formal financial institution to improve the welfare of the people. Under the SNKI, the National Financial Inclusion Council (DNKI) has been established and chaired by the President. The Council is   assisted by a Secretariat and 7 Working Groups made up of various key ministries and regulatory bodies. The Secretariat is functionally done within the Coordinating Ministry for Economic Affairs (CMEA).

Since 2017, financial inclusion in Indonesia has improved significantly. The number of adults who own an account at formal financial inclusion had increased from 36.1% in 2014 to 48.9% in 2017 according to the Global Findex and therefore, Indonesia had the most progress in the East Asia and Pacific region. In addition, DNKI and Otoritas Jasa Keuangan (Indonesian Financial Services Authority or OJK) surveys show that 55.7% adults owned an account in 2018 and 76.19% had access to formal financial services in 2019. Going forward, the Government remains committed to increase financial inclusion further through implementation of SNKI for the period of 2020-2024.

Tasked with the role of leading the Council to implement the SNKI, in 2017 the Secretariat asked Women’s World Banking to provide support with driving the financial inclusion agenda, through the establishment of a Project Management Office (PMO). The PMO is embedded within the Secretariat to carry out each four of its strategic functions, specifically:

  • Coordination: align priorities and coordinate programs under different Working Groups, as well as external parties, to provide one strategic direction
  • Monitoring and Reporting: establish the monitoring framework to coordinate data collection and track performance of working groups’ programs in implementing the National Financial Inclusion Strategy (NFIS).
  • Knowledge Management and Communications: develop and maintain a resource center for knowledge, tools and international best practices for development and implementation of financial inclusion policies, and provide up-to-date information on NFIS progress to the public
  • Policy Direction: identify and address regulatory barriers to financial inclusion

The PMO Office also supports the provision of best financial inclusion expertise by identifying and integrating international experts and local expertise to build capacity of the Secretariat. 

Broadly the Program Coordinator is responsible for providing administrative and technical assistance supports to the Working Groups which are working on regulation and technology for financial inclusion, within the approved plans, budgets and organizational procedures. More specifically, the Program Coordinator plays a leading role in providing supports to the Working Groups in designing, implementating and evaluating their work program or projects. The Program Coordinator will also contribute to the development of funding proposals for technical assistance projects identified by the Secretariat of DNKI as necessary.

Specific duties inter-alia are as follows:

 Support Working Groups in the process of conceptualizing and formulating of work programs or projects

  • Organize and lead coordinating, consultation and discussion sessions within the Working Groups or with government institutions, private sector, technical experts and international counterparts to exchange knowledge and experience related to assigned work program or projects
  • Assist in the development and implementation of standard operational procedures for the Secretariat/Working Groups
  • Work with the Working Groups to identify obstacles and technical assistance needs for flagship programs and opportunities for expanding financial inclusion
  • Provide organizational and content support, including development of presentations, terms of reference and talking points, for Secretariat/Working Group meetings, events and exposure trips
  • Assist the Head of PMO in developing analyses/evidence-based proposals for new or amendment of policies related to financial inclusion in coordination with the Technical Experts
  • Assist the M&E officer and Working Groups to collect and update information and data, required for establishing the baselines and tracking results within the M & E framework.



  • Must be an Indonesian National.
  • At least a Bachelor’s (S1) degree in economics, finance, public administration, business management, or social sciences disciplines relevant to the work of the team – e.g. community development, public policy, education, social and gender development.
  • Minimum 5 years’ experience in financial institutions, payment service providers, management consulting or research institute, large corporation or NGO in provision of financial services.
  • Good knowledge of basic banking products such as saving, loan or payment.
  • Prior working experiences in financial inclusion or digital financial service projects is an advantage
  • Ability to work in sensitive situations, challenging policy environments, and within Government of Indonesia institutions/ministries;
  • Good presentation, verbal and written communication skills in English and Bahasa Indonesia;
  • Strong project management and organizational skills;
  • Some knowledge in and/or attended gender inclusion trainings is an advantage;
  • Flexibility for working and travelling according to project needs.


  • Ability to quickly isolate problems and propose solutions
  • Excellent analytical skills with the ability to synthesize data and information to provide a high-level view
  • Demonstrated strong interpersonal, influencing, and stakeholder management skills
  • High degree of self-motivation and integrity
  • Commitment to women’s economic issues and a passion to make business and social impact within the financial inclusion community 

The Program Coordinator will be engaged for the duration of eight (8) months, beginning in May 2020.

Jakarta, Indonesia

Applications must be received no later than May 5, 2020  at midnight EST. Applications should include the below elements:

  1. Cover letter, including the below elements
    1. A brief statement of your capacity to complete this work, listing similar projects and completed/relevant organizational experience
    2. Availability
    3. Expected monthly remuneration
  2. Resume / CV
  3. References (at least two)

Applicants may submit their question(s) in writing to Please include in the e-mail subject line “RFQ: Program Coordinator – Financial Inclusion Regulation and Technology, Indonesia’s National Financial Inclusion Council Secretariat”.

Apply Now!

This RFQ does not guarantee or commit Women’s World Banking to proceeding with the above described work. Due to overwhelming response, not all candidates will be contacted.

Women’s World Banking is an equal employment opportunity for all regardless of race, color, citizenship, religion, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.

 Women’s World Banking will be unable to contract with any individual who is US citizen or resident without an LLC or LP or similar structure.