ISSUE DATE: December 20, 2019
SUBMISSION DATE: January 3, 2020

In the last 5 years, Women’s World Banking has rolled-out 4 successful insurance products in Jordan, Egypt, Morocco and Uganda with our partner Microfinance institutions (MFI) and Banks. With the support of public and private donors, Women’s World Banking helped design and roll-out life and health products in all these markets with a unique value proposition: (1) High client satisfaction and outcome, (2) Profitability and competitive advantage for the MFI and Banks and (3) Profitability and access to new markets for the insurance company. All products are commercially viable and clients pay the full premium with no subsidy.

Women’s World Banking is the global leader in women’s financial inclusion. Rooted in our deep understanding of the women’s market, we tackle financial inclusion in three interconnected ways: first, by partnering with financial services providers to develop scalable market-driven solutions; second, through our gender-lens private equity fund; and, finally, because diverse institutions are proven to be stronger, we build institutional capacity through leadership and diversity programs. Through this holistic approach and our global reach of 49 institutions in 32 countries, we accelerate economic opportunity for low-income women and growth for financial service providers in the emerging markets.

Women’s World Banking is now exploring an optimized replication model in which another 10 countries will be added and our work will now be financed by public and private donors only partially, while we will participate in the revenue stream from the premium. To this end we need to reduce our own costs of replication. To be able to identify efficiency gain we want to apply lean six sigma to the delivery process, reduce the time to market and improve the output quality.

The first objective of this work is to help review the existing product delivery model and determine efficiency gains in the IT and product delivery process at the financial institution level while keeping key performance indicators such as claim turn-around time, awareness score, etc…

To this end a workshop (Workshop 1) will be organized in which the delivery models will be discussed, process priority criteria will be determined and agreed and process adjustment weighted.

Workshop 1 is also a means to get the team up-to-speed on the second workshop.

The second objective of this work is to help review our replication model and determine efficiency gains in the approach from moment of signing a Memorandum of Understanding with a local partner and having enrolled all their clients. To this end a workshop (workshop 2) will be organized in which the replication model will be discussed, quality criteria determined, key milestones discussed and challenged.

There may be a third workshop organized later to discussion replication of other (non-insurance) products for the organization but this work is not included here.

The consultant will have some time to pre-review the existing process and interact with the insurance team to lay-out the program for the two face-to-face workshops. The workshops should ideally take place on two or three following days and likely to involve the insurance team, finance, our financial partner(s), and our IT partner(s). A one-day site visit of one scheme may be organized before the first workshop in which the consultant will get the opportunity to see one existing process in action. Some of the workshop(s) may be delivered virtually.

The deliverables will be produced with the workshop team and should contain: priority criteria, recommendations for immediate improvements, list of options to reduce time and costs, where applicable visual on processes (based on existing excel templates) as well as immediate next steps for optimized budget.


  • Estimated 6 working days.
  • Two preparation days (reading material and interaction with insurance team, one day exposure visit).
  • One day for workshop 1.
  • One day between workshops to debrief workshop 1 and prep for workshop 2.
  • One day for workshop 2
  • One day to debrief workshop 2 and prepare findings


  • At least 5 years of experience in the insurance and/or bank industry.
  • The consultant must bring deep understanding of standard financial services processes. but also an open mind to challenge and improve them.
  • six sigma and/or lean six sigma certification with corresponding track record of projects
  • Information technology experience (e.g. business analysis, IT architecture)
  • Strong Project management skills
  • Additional knowledge in financial inclusion and microfinance is a strong advantage.
  • Strong interest for working in the development sector and low income communities with the mindset for creating sustainable business propositions to serve this segment
  • Strong analytical and organizational skills;
  • The ability to both “read the air” and “address the elephant in the room”

Please submit your application, including but not limited to the following components, by Friday, January 24, 2020 at 11:59 PM EST at the latest.

  • Cover Letter including daily rate
  • Resume/CV
  • Three references

Apply Now!

This RFQ does not guarantee or commit Women’s World Banking to proceeding with the above described work. Due to overwhelming response, not all candidates will be contacted.

Women’s World Banking is an equal employment opportunity for all regardless of race, color, citizenship, religion, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.

 Women’s World Banking will be unable to contract with any individual who is US citizen or resident without an LLC or LP or similar structure.