Title: Insights Specialist

Classification: Full-time employee

Location: New York, NY or Washington, DC (option to work remotely in the NYC or DC area)

Reporting to: Director, Insights and Performance Management

Division: Global Shared Services


Women’s World Banking is seeking a highly motivated individual to capture organizational and program knowledge and share unique insights on financial inclusion topics. You will develop knowledge capture processes and tools, synthesize learnings, and manage an internal Learning & Insights committee. Ultimately, this role will drive the development of a Women’s World Banking ‘point of view’.


Insights & Performance Management Team

This position will be part of a new team within Women’s World Banking that seeks to utilize insights to drive performance and impact, through three key functions:

  • Monitor: Assess program and operational effectiveness & efficiency and measure results
  • Learn: Capture and share lessons and insights.
  • Improve: Establish and operationalize best practices, methodologies and tools.

As a shared service, the Insights & Performance Management team will partner with teams across the organization to drive performance.



The Insights Specialist will be responsible for:

  • Developing and implementing a process for capturing insights, including:
    • Building relationships with regional and programmatic leads
    • Establishing a core understanding of programs and operations across the organization
    • Creating tools for extracting insights across programs (discussion prompts, brainstorm exercises, etc.)
    • Facilitating insights capture sessions with relevant internal stakeholders
  • Synthesizing learnings across programs and functions
  • Ensuring insights are organized and accessible, by:
    • Developing insight templates
    • Recommending the location and structure of relevant documents
  • Communicating insights and recommendations to internal stakeholder and support conveyance to external stakeholders, including:
    • Sharing insights relevant for core audiences (financial service providers and policymakers)
    • Supporting fundraising and reporting to donors/ investors
    • Synthesizing insights for Executive Management and Board
  • Ensuring insights are used to support continuous improvement, including:
    • Integrating learning and knowledge-sharing into processes and responsibilities
    • Partnering with teams to use insights to improve performance and impact
  • Promoting a culture of learning, by:
    • Creating and managing an internal Learning & Insights committee
    • Developing content and/or delivering staff trainings on emerging insights


Within the first 75 days:

  • Assume full responsibility of the position;
  • Embrace Women’s World Banking’s core values and desired behaviors;
  • Forge positive working relationships with cross-functional staff;
  • Embrace Women’s World Banking’s unique characteristics and offerings;
  • Learn and comprehend the Women’s World Banking business model and programs
  • Become trained in and fully integrate the use of Women’s World Banking systems and policies into your day-to-day activities
  • Develop a road map for capturing, synthesizing and sharing insights


Skills & Attributes

  • Inherently curious self-starter and critical thinker
  • Supports a culture of openness, and the encouragement of new ideas
  • Demonstrated ability to synthesize information and communicate to a range of audiences
  • Excellent writing ability that is clear, concise and analytic in style
  • Strong interpersonal skills; experience with and a level of comfort in working across departments
  • Excellent communication and meeting facilitation skills
  • Commitment to women’s economic empowerment and a passion for the work of Women’s World Banking


Required Qualifications

  • Bachelor’s degree from an accredited college or university or equivalent experience
  • 5-7 years professional experience with organizational knowledge management, learning or communications
  • At least 1 year of experience working in financial inclusion or with information related to financial services and financial inclusion
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook
  • Fluency in English

We offer comprehensive benefits including

  • Competitive salary & top tier benefits
  • 15+ paid time off days in addition to paid sick days and holidays
  • Company closes for two paid Mental Health and Rejuvenation Weeks per year (July & December)
  • 401(k) with employer match / pension contributions where applicable
  • Company paid professional development opportunities
  • Flexible work options available, including work from home options (outside of fieldwork)