Title: Specialist, Learning & Insights

Classification: Full-time employee

Location: New York, NY (option to work remotely in the NYC area)

Reporting to: Director, Insights and Performance Management

Division: Global Shared Services


Women’s World Banking is seeking a highly motivated individual to drive organizational learning. The position will work across business lines to capture and share meaningful programmatic and operational insights that will strengthen performance and impact. You will also manage an internal Learning & Insights committee, and contribute to developing a Women’s World Banking ‘point of view’.


Insights & Performance Management Team

This position will be part of a new team within Women’s World Banking that seeks to utilize insights to drive performance and impact, through three key functions:

  • Monitor: Assessing program and operational effectiveness & efficiency and measuring results.
  • Learn: Capturing and sharing lessons and insights.
  • Improve: Establishing and operationalizing best practices, methodologies and tools.

As a shared service, the Insights & Performance Management team will work across business lines to drive performance.



The Learning & Insights Specialist will be responsible for:

  • Developing and implementing a process for capturing programmatic and operational insights, including:
    • Building relationships with regional and programmatic leads
    • Establishing a core understanding of programs and operations across business lines, with a focus on advisory services and research with financial services providers and policymakers in priority markets
    • Creating tools for extracting insights (discussion prompts, brainstorm exercises, etc.)
    • Facilitating insights capture sessions with relevant internal stakeholders
  • Ensuring insights are organized and accessible, by:
    • Synthesizing learnings
    • Developing insight templates
    • Recommending the location and structure of relevant documents
  • Ensuring insights are used to support continuous improvement, including:
    • Partnering with business lines to use insights to inform action
    • Creating and managing an internal Learning & Insights committee
  • Sharing insights and recommendations with internal stakeholders, to contribute to the global evidence base and support conveyance to external stakeholders, including:
    • Sharing insights relevant for core audiences
    • Supporting fundraising and reporting to donors/ investors
    • Synthesizing insights for Executive Management and Board
  • Promoting a culture of learning, by:
    • Integrating learning and knowledge-sharing into processes and responsibilities across business lines
    • Developing content and/or delivering staff trainings on emerging insights, market intelligence, women-centered design, and other relevant topics


Within the first 75 days:

  • Assume full responsibility of the position;
  • Embrace Women’s World Banking’s core values and desired behaviors;
  • Forge positive working relationships with cross-functional staff;
  • Embrace Women’s World Banking’s unique characteristics and offerings;
  • Learn and comprehend the Women’s World Banking business model and programs
  • Become trained in and fully integrate the use of Women’s World Banking systems and policies into your day-to-day activities
  • Develop a road map for capturing, synthesizing and sharing insights


Skills & Attributes

  • Inherently curious self-starter and critical thinker
  • Supports a culture of openness, and the encouragement of new ideas
  • Demonstrated ability to synthesize information and communicate to a range of audiences
  • Excellent writing ability that is clear, concise and analytic in style
  • Strong interpersonal skills; experience with and a level of comfort in working across departments
  • Excellent communication and meeting facilitation skills
  • Commitment to women’s economic empowerment and a passion for the work of Women’s World Banking


Required Qualifications

  • Bachelor’s degree from an accredited college or university or equivalent experience
  • 5-7 years professional experience with organizational learning or knowledge management
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook
  • Fluency in English


Preferred Qualifications:

  • Master’s degree
  • Experience with international development work, particularly financial inclusion