Open Until Filled

Program Coordinator, Leadership and Diversity

Position Overview

Title: Program Coordinator, Leadership and Diversity
Reports to: Manager, Leadership & Diversity
Classification: Full-time
Location: Nairobi, Kenya or England, UK
Start Date: Immediate

Position Summary

Women’s World Banking is seeking a Leadership and Diversity (L&D) Program Coordinator to support all aspects of the delivery of L&D training programs and support the achievement of our strategic objectives in Policy Advocacy.

Women’s World Banking focuses on driving industry-wide change through our flagship programs that equip policymakers in emerging markets with the tools for gender intentional policymaking, strengthening their commitment to gender diversity at the institutional level and build the pipeline of women leaders.

The role of L&D within the Policy Advocacy team is to work in an academic setting with emerging women policymaker leaders, in partnership with their executive sponsors, to provide them with capacity to innovate, act as agents of change, and promote greater inclusion for women. Women’s World Banking plans to then engage L&D program graduates in an alumni network where they can learn from other policymakers and gender intentional policy experts on global practices, to ensure continued support throughout their careers.

The Program Coordinator will provide seamless support to the L&D team across the entire program cycle including project management, marketing, coordination and implementation, monitoring & evaluation of the programs and ongoing engagement with L&D alumni.

The ideal candidate will have a successful track record of supporting training delivery in an academic, corporate or other setting and/or in event management. The candidate should have experience overseeing and driving project timelines and activity. They will display excellent communication skills and cross-cultural sensitivity when interfacing with senior leadership from financial regulators and policymaking institutions, academic partners and donors, and be committed to providing consistently high-quality service. We are looking for an organized, detail-oriented and self-motivated person, eager to seek out opportunities and bring new ideas for process and program improvement to the team.

Roles and Responsibilities

L&D Program Management

  • Manage all aspects of program coordination; supporting, planning, contracting, and execution to project close, and record-keeping
  • Create and track work plans using project management software (Hive)
  • Contribute to creation of marketing materials and generation of marketing lists, and oversee program application process and tracking
  • Generate invoices and track program tuition payments
  • Administration support for procurement processes
  • Ensure technology needs are supported including providing support for live Zoom online sessions
  • Manage online learning platform including set up of new programs or modules, adding relevant learning materials, supporting participant requests, and troubleshooting
  • Ensuring smooth in-person delivery of programs:
    • Lead negotiation with vendors (hotels, conference facilities, restaurants, transportation)
    • Manage all aspects of participant accommodation and meals during program
    • Coordinate special events
    • Work with L&D Manager to ensure that program materials (notebooks, evaluations, classroom setups, meals, rooms and special events) are accurate and timely
  • Serve as project manager for ‘Gender Performance Studies,’ liaising with institutional counterpart to oversee data requests and arrange qualitative research

Engagement with L&D Program Participants

  • Interact with program participants and their representatives prior to the start of program, during program delivery, as well as post-program, to deliver an outstanding learning experience for participants
  • Communicate program content to participants on behalf of faculty where appropriate, and respond to logistical, content and service requests made by participants
  • Support L&D Manager and Directors with faculty and client relationships during the program planning process

 Knowledge Management, Alumni Engagement, and Monitoring & Evaluation

  • Support content creation from program outcomes, such as blogs, briefing notes, and reports
  • Track progress on inclusive policy initiatives generated by the Leadership and Diversity for Regulators program and be alert to opportunities for organizational support to select policymakers
  • Provide administrative support for monitoring and evaluation (M&E) of programs:
    • Create surveys in survey platforms (Survey Monkey, Form Assembly), and drive high response rate through consistent follow-up and oversee quality control of data
    • Upload results into database (DevResults) and provide data summaries to the L&D team
  • Support delivery of alumni network for policymakers including:
    • Consulting with in-house experts (policy, advocacy, communications, L&D) to design content and support the engagement strategy
    • Managing and executing alumni engagement programming (virtual & in-person)

Required Qualifications

  • 2-3 years of experience supporting executive education or other training programs, event coordination or management
  • Experience managing engagement, online communities and/or knowledge networks
  • Extraordinary attention to detail
  • Excellent communication skills (both written and verbal) with expertise in communicating with senior level individuals from around the world
  • Superior project and process management skills
  • Strong sense of initiative, collaborative spirit and ability to work independently in a remote and/or office environment
  • Curiosity and desire to support building gender-diverse organizations
  • Dedication to ensuring an exceptional participant experience
  • Bachelor’s Degree
  • Fluent in written and spoken English

Preferred Qualifications

  • Experience working in a global organization
  • Experience of working with policymakers and/or international development
  • Knowledge of leadership training programs and recruiting for open enrollment programs
  • Familiarity with technology platforms, including LMS (Canvas, eloomi), Salesforce, Form Assembly, SurveyMonkey, Pardot, Hive, Zoom
  • Knowledge of issues related to Diversity, Equity, and Inclusion
  • Knowledge of either Spanish, Arabic, or French

Measure of Success

Within the first 75 days:

  • Embrace Women’s World Banking’s core values and desired behaviors
  • Understand Women’s World Banking’s L&D programs
  • Be proficient with all of Women’s World Banking’s program management systems
  • Manage all content and program components for Learning Management System
  • Understand workplans for individual programs

We offer comprehensive benefits including:

  • Competitive salary & top tier benefits
  • 15+ paid time off days in addition to paid sick days and holidays
  • Company closes for two paid Mental Health and Rejuvenation Weeks per year (July & December)
  • 401(k) with employer match / pension contributions where applicable
  • Company paid professional development opportunities
  • Flexible work options available, including work from home options (outside of fieldwork)

About Women's World Banking

We believe in being a force for the greater good, devoted to accelerating and growing the financial inclusion of women. With rapidly changing markets, influenced by technology and social behavioral expectations, we are embarking on a new chapter to transform the way we design and implement solutions.

For over 40 years, Women’s World Banking has partnered with financial institutions, showing them the benefit of investing in women as customers. We equip these institutions with in-depth research and data driven insights to develop financial products and educational programs. While our clients are financial service providers, our mission is to engage consumers – women who are marginalized by financial systems.

Women’s World Banking and WWB Asset Management is an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.